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  • Home
  • About Us
    • About SHS
      • Head’s Welcome
      • School Vision
      • Meet the Staff
      • Admissions
      • School Performance
      • Federation
      • Vacancies
      • Freedom Of Information- ICO Publication Scheme
    • School policy
      • Ofsted Reports
      • Policies
      • School Sports Grant
      • Attendance
      • Pupil Premium
      • British Values
      • Equality Objectives
    • Governance
      • Meet The Governors
      • Governors Meetings
      • Committees
      • The Role of a Governor
  • News
    • Calendar
    • News Archive
    • Newsletters
    • Term Dates
    • Photo Gallery
  • Curriculum
    • Teaching & Learning
      • The School Day
      • OUR NURSERY
      • SEN
      • Curriculum and Learning
      • Assessment
    • Subjects
      • Reading and Phonics
      • Maths
      • English
      • Science
      • Geography
      • History
      • Computing
      • Music
      • Modern Foreign Languages
      • PE
      • Design & Technology
      • RE
      • Art
      • PHSE
    • Extended School
      • School Clubs
      • Enrichment
      • Breakfast Club
    • Remote Learning
      • Google Classroom
      • Remote Learning Policy
      • Online Safety
      • Useful Websites
  • Classes
    • Nursery
    • Reception
    • Year 1
    • Year 2
    • Year 3
    • Year 4
    • Year 5
    • Year 6
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    • Parent and School
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      • Complaints Procedure
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Complaints Procedure

Home > Parents  > Care Of Your Child > Complaints Procedure

Under Section 29 of the Education Act 2002, the School is required to have in place a procedure to deal with complaints relating to it and to any community facilities or services that it provides.

This procedure is made accessible to the public on the school website.

This procedure does not apply to complaints about admissions, which are dealt with under separate procedures.

Equally, complaints by employees of the school are usually dealt with via the grievance procedure.

It is the school’s intention that this Complaints Procedure will:

  • encourage resolution of problems by informal means wherever possible;
  • be simple to understand and use;
  • be impartial;
  • be non-adversarial;
  • allow swift handling with established time-limits for action and keeping people informed of the progress;
  • ensure a full and fair investigation by an independent person where necessary;
  • respect people’s desire for confidentiality;
  • address all the points at issue and provide an effective response and appropriate redress, where necessary;
  • provide information to the school’s senior management team so that services can be improved.

The School’s Complaints Co-Ordinator is Mike Gordon, School Business Manager.

  • Complaints policy
Related Pages
  • School Dinners
  • Safeguarding
  • Complaints Procedure
Related Documents
  • Complaints policy
Contact Details

South Harringay School
Pemberton Rd
London
N4 1BA

Tel: 020 8340 2757
Fax: 020 8340 0000
Email: Email Us

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