Under Section 29 of the Education Act 2002, the School is required to have in place a procedure to deal with complaints relating to it and to any community facilities or services that it provides.
This procedure is made accessible to the public on the school website.
This procedure does not apply to complaints about admissions, which are dealt with under separate procedures.
Equally, complaints by employees of the school are usually dealt with via the grievance procedure.
It is the school’s intention that this Complaints Procedure will:
- encourage resolution of problems by informal means wherever possible;
- be simple to understand and use;
- be impartial;
- be non-adversarial;
- allow swift handling with established time-limits for action and keeping people informed of the progress;
- ensure a full and fair investigation by an independent person where necessary;
- respect people’s desire for confidentiality;
- address all the points at issue and provide an effective response and appropriate redress, where necessary;
- provide information to the school’s senior management team so that services can be improved.
The School’s Complaints Co-Ordinator is Mike Gordon, School Business Manager.
